Once you have registered with a valid VAT number and email address at OPENLANE, you are able to participate in the auctions. Find out all there is to know about how you can bid here. Please keep in mind that every bid is binding. It is not permitted to cancel a placed bid.
Can’t place a bid?
There are different reasons why you may not be able to place a bid:
• You are not logged in. Yes, we know, but it happens far more often than you would believe.
• For continental European customers, our system checks VAT numbers to ensure they are valid. If it believes yours is invalid, it automatically blocks you. Contact us to get it sorted.
• One of your payments is late. According to our Terms and Conditions, continental European customers must pay for a vehicle within two business days of confirmation. Our system will send you a reminder after four business days. After six days, your account will blocked and you will not be able to bid. UK customers must pay for their vehicle within one business day of receiving their invoice. We will send you a reminder after five days. If you fail to pay after this reminder, we may revoke your site access.
• Customer service has revoked your right to use your account for reasons such as pending final delivery documents, unwanted behaviour, cancelled cars, unprofessional communication or conduct, etc.
Related questions:
What’s the most effective way to search for vehicles?
How does the auction process work?
Why and when are auctions sometimes extended?
I won the auction, Do I always get the vehicle?
What if I want to cancel my purchase?
Does the EU Directive on Consumer Rights apply on my purchase?
