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8.1 What is a Pickup Authorization (PuA) or release note?
With a pickup authorisation (PuA) or release note, you or your driver can pick up your vehicle. In other words, this document gives you permission to collect the car. Without the pickup authorisation (PuA) or release note, the vehicle cannot be picked up.
This procedure is in place to ensure your vehicle is not picked up by the wrong driver. Please inform the pickup location about the intended date and time of pickup. How long in advance you should do this is mentioned on the PuA or release note. Be sure to follow the instructions carefully.
If, for some reason, your driver does not have the PuA or release note with them, you must:
1. Send the PuA with this information via email to the email address on the PuA.
2. Inform our Customer Service Agent about the date of pickup, the name of the transport company and the name of the driver.
Please note: For some vehicles from Germany, Belgium, France and Italy, you will need two PuAs. They are:
• The official Seller PuA. It does not include your company name.
• Our standard PuA. It includes all your details as a buyer and is used to fill in our records. You can find it in 'My account'.
Any questions? Please contact us.
Click here for the addresses and opening hours of our pickup locations across Europe.
Related questions:
Can I get EX and EUR.1 documents via OPENLANE?
What is a Certificate of Delivery? How do I complete it?
